HOSPITALITY SERVICES
Management
Quantum Hotels & Resorts offers a complete range of professional services designed to standardize operations and maximize the financial performance of our managed properties. Management Philosophy focuses on maximizing the quality of guest experience to produce the best performance of managed properties for owners at all times.
Annual Business & Marketing Plans
Detailed market and expense assumptions with a focus on profit maximization. All Quantum properties use the “Uniform System of Accounts” for all budgeting and financial statements and major accounting firms to conduct annual audits.
Professional implementation and Analysis of Sales and Marketing Plans. Critical analysis is used in the preparation of sales and marketing plans; public relations plans, market positioning and distribution of property information.
Training Programs
On-going training followed by evaluation is required for all hotel employees, management staff to ensure up-to-date knowledge and
service methods enhance guest services. Continuous training and performance evaluation is required for all employees and management staff to ensure up-to-date knowledge and service methods enhancing guest services.
Standard Operating Procedures
Quantum’s corporate guidelines define employee service standards and responsibilities for all managed hotels. SOP’S cover Operating Procedures, Accounting Procedures, Reporting Procedures, Quality Control Procedures, Technical Services, Cost Control Policies, Asset Management, Purchasing and Maintenance. Continuous operations audits, quality assurance programs and staff service audits that enhance service standards and product quality.
Web Based International Reservations System
Web-based International Reservations System is linked to major local, regional and international Global Distribution Systems (GDS) with maximum market exposure and revenue enhancement. Clients world-wide can book easily with instant confirmation.